daya 9of Privacy Policy —
Your Information Secured with us

When you register and use our services at daya 9, we collect various types of information. Under this privacy policy, the data collected falls into two categories — information you provide directly, and information collected automatically.

Daya 9 collects information through a variety of methods. Our privacy policy ensures that every method is fully transparent and based on your consent.

• Information you provide directly when filling out the registration form.
• From documents submitted during the identity verification process.
• From payment information provided during deposits and withdrawals.
• Through cookies and tracking technologies while browsing the website.
• From information provided when contacting customer support.
• From your device while using our mobile app.

Daya 9 uses the information collected from you for specific, legitimate purposes. In accordance with this privacy policy, we never misuse your data.

• To create and manage your account and ensure its security.
• To protect minors through age and identity verification.
• To process deposits, withdrawals, and payments.
• For responsible gaming oversight and early identification of problem behaviour.
• To provide customer service and technical support.
• To send you promotional offers and bonus information (with your consent).
• To prevent fraud and money laundering.
• To fulfill legal obligations.

Daya 9's privacy policy is clear — we do not sell your data. However, in certain specific circumstances, it may be necessary to share information with trusted third parties.

• Payment processors: bKash, Nagad, Rocket — used solely to process transactions.
• Identity verification services: Licensed institution for KYC processing.
• Law enforcement agencies: Under a court order or legal obligation.
• Cybersecurity Partner: To prevent fraud and hacking.

Daya 9 uses the highest-grade security technology to protect your data. Our privacy policy ensures your information remains encrypted and secure at all times.

• All data is secured with 256-bit SSL/TLS encryption.
• Server firewall and intrusion detection system are active.
• Regular security audits and penetration testing are conducted.
• Staff data access is controlled and logged.
• Backup data is stored on separate encrypted servers.
• Staff receive regular data protection training.

Daya 9 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the site. We use several types of cookies in accordance with this privacy policy.

• Essential cookies: Required for login sessions and security — these cannot be disabled.
• Performance cookies: To monitor site performance and identify errors.
• Functionality cookies: To remember your preferences and language settings.
• Analytics cookies: To understand user behaviour — with your consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features on the site.

Daya 9's privacy policy gives you full control over your personal data. Under international data protection laws, you are entitled to the following rights.

Daya 9 strictly ensures that no one under the age of 18 can access our services. Our privacy policy pays special attention to protecting the data of minors.

• We do not knowingly collect any information from anyone under the age of 18.
• Age verification is mandatory at the time of registration.
• Any data found to belong to a minor will be deleted immediately.
• If parents have any concerns, they can reach out to our support team at any time.

Daya 9 may update its privacy policy from time to time to reflect operational needs or legal requirements. If changes are made, we will post a notice on the website and update the "Last Updated" date on the page.

• You will be notified in advance by email for any major changes.
• Continued use of the platform after a new policy is published will be considered acceptance of the updated terms.
• If you do not agree to the updated policy, you have the right to close your account.

If you have any questions or complaints about this privacy policy, please get in touch with us. daya 9 takes all complaints seriously and works to resolve them as quickly as possible.

• An initial response to any privacy-related complaint will be provided within 48 hours.
• Requests to delete or correct data are typically processed within 14 business days.
• You can reach us via live chat through the support team.